1. Information We Collect
To provide our services, we collect the following types of information:
Personal Info
- Name & contact details
- Delivery address
- Payment information
Order Info
- Food preferences
- Order history
- Special instructions
Technical Info
- IP address
- Device type
- Browser information
We never store your full payment card details. All payments are processed through secure, PCI-compliant payment gateways.
2. How We Use Your Information
Your information helps us provide and improve our services:
- Process and deliver your food orders accurately
- Send order status updates and confirmations
- Improve our menu, pricing, and delivery experience
- Detect and prevent fraudulent activity
- Comply with applicable legal requirements
We may use anonymised, aggregated data for internal analytics and business improvements.
3. Data Security
We implement robust security measures to protect your information:
- SSL/TLS encryption for all data in transit
- Secure server storage with strict access controls
- Regular security audits and vulnerability checks
- Staff training on data protection best practices
While we implement strong security measures, no method of transmission over the internet is 100% secure. We continuously work to improve our protections.
4. Data Sharing
We only share your information when strictly necessary:
- With our delivery partners to fulfil your order
- With payment processors to complete transactions securely
- When required by law or a valid legal process
- With your explicit prior consent
We never sell your personal information to third parties for marketing or advertising purposes.
5. Cookies & Tracking
Our website uses cookies and similar technologies for:
- Essential cookies required for website functionality and login sessions
- Analytics cookies to understand how users interact with our site
- Preference cookies to remember your settings and cart items
You can manage or disable cookies in your browser settings at any time, though some features may not work correctly without them.
6. Your Rights
You have the following rights regarding your personal data:
- Access a copy of the data we hold about you
- Request correction of inaccurate or outdated data
- Request deletion of your account and associated data
- Object to or restrict certain types of processing
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details below. We will respond within 30 days.