Terms & Conditions

By placing an order through Janani Group, you agree to the following terms regarding our food delivery service:

• All orders are subject to availability of ingredients and menu items at the time of ordering
• Delivery times are estimates and not guaranteed — traffic, weather, and demand may affect them
• We reserve the right to refuse service to anyone for any reason at our discretion
• You must be at least 18 years old to place an order through our platform

Our payment terms ensure transparency and fairness for all customers:

• All prices are in Indian Rupees (₹) and include applicable taxes unless stated otherwise
• We accept credit/debit cards, UPI, net banking, and cash on delivery (COD)
• Menu prices and delivery charges are subject to change without prior notice
• For cash on delivery orders, exact change is appreciated to ensure smooth handover
• Online payments are processed through Razorpay — a PCI-DSS compliant payment gateway

Our policy on order cancellations and refunds:

• Orders may be cancelled within 10 minutes of placement without any penalty
• After 10 minutes, the order may already be in preparation and a cancellation fee may apply
• Approved refunds for cancelled orders will be processed within 3–5 business days
• No refunds will be issued for delivered orders unless a valid food quality issue is reported immediately upon delivery

We take your privacy seriously. Our data handling practices include:

• We collect only the information necessary to process and fulfil your orders
• Payment details are encrypted and securely processed — we never store card numbers
• We may contact you via SMS or email regarding your order status or for feedback
• We do not share your personal information with third parties for marketing or advertising
• You may request deletion of your account and data at any time by contacting us

For full details, please read our Privacy Policy.

Important information regarding food safety and the limits of our liability:

• Customers with food allergies or dietary restrictions must inform us before placing the order
• We are not liable for allergic reactions or dietary issues that arise when we were not informed in advance
• Food should be consumed promptly after delivery for best quality and food safety
• We follow all applicable food safety regulations, but cannot guarantee against rare, unforeseeable incidents
• Our maximum liability is limited to the value of the order placed